Purchase rules
1. Basic provisions
1.1. These rules of purchase and sale (hereinafter referred to as the Rules) determine the rights, duties and responsibilities of the person purchasing goods in the www.audenco.com e-shop (hereinafter – the Buyer) and UAB “Mikroforma” (hereinafter referred to as the Seller), when purchasing goods in the e-shop. By purchasing goods in the e-shop, the Buyer agrees to the application of these Rules.
2. The conclusion of a purchase and sale contract
2.1. The Purchase and Sale Agreement between the Buyer and the Seller is deemed to have been concluded from the moment when the Buyer has formed a cart of goods in the electronic shop, indicating the delivery address, choosing the payment method and familiar with these Rules, clicking on the “Submit” button and valid until the full performance of the obligations under this agreement. In cases where the Buyer disagrees with all or a certain part of the Rules, he must not submit an order.
3. Seller’s rights
3.1. If the Buyer attempts to harm the work or stable operation of the electronic shop or breaches its obligations, the Seller may, without notice, limit, suspend (terminate) his access to the electronic store and is not liable for any related losses of the Buyer.
3.2. The seller has the right to terminate the online store without interruption or without any separate liability for any losses incurred by the Buyer.
3.3. The seller has the right to unilaterally change these Rules, by changing the Rules by posting on the e-shop’s website. Changes take effect from the moment of publication for all transactions under post.
3.4. The Seller has other rights specified in the Rules and the legal acts of the Republic of Lithuania.
4. Seller’s duties
4.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the e-shop. The seller does not provide any guarantee that the electronic store will operate continuously or that the data transmission will be error free. The Seller is not liable for any losses of the Buyer related to the malfunctioning of the e-shop and / or data transmission mistakes.
4.2. The seller, in case of material circumstances, is not able to offer ordered goods to the Buyer, undertakes to offer the similar goods, and the Buyer refuses to accept the analogue of the goods by returning the money paid by the Buyer within 10 business days. In this case, the Seller is relieved of liability for failure to provide the goods.
4.3. The Seller undertakes to comply with the other requirements specified in these Rules.
5. Buyer’s rights
5.1. The buyer has the right to purchase goods in the e-shop in accordance with these Rules and legal acts of the Republic of Lithuania.
5.2. The buyer (user) has the right to refuse the contract for the purchase and sale of goods concluded in the electronic shop with the Seller, by notifying the seller in writing within 14 working days from the date of delivery of the goods. The Buyer has the right to refuse the purchase and sale agreement with the Seller only if the good is good, has not been damaged and its appearance has not substantially changed.
5.3. The buyer has other rights specified in the Rules and the legal acts of the Republic of Lithuania.
6. Buyer’s responsibilities
6.1. The buyer is required to pay the price of the goods and their delivery, as well as other payments (if indicated by the conclusion of the contract) and accept the ordered goods. The Buyer pays for the goods to the Buyer at the time of delivery of the goods in the indicated banks or cash when they arrive at the authorized representative of the courier service.
6.2. If the data provided in the Customer’s registration form changes, the Buyer must immediately update them.
6.3. The Buyer is required to confirm the payment order in the Buyer’s bank on the Internet, which includes a link from the e-shop (in case the Seller has concluded the relevant contract with the Buyer’s bank). The goods chosen by the buyer are reserved and the Seller does not enter into a sale-purchase agreement until the Seller receives a payment from the Buyer’s bank for the goods selected.
6.5. The Buyer must comply with the other requirements specified in the Rules and the legal acts of the Republic of Lithuania.
7. General Responsibilities
7.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer assumes responsibility for the consequences of the mistakes or inaccuracies in the data submitted in the registration form.
7.2. The parties are liable for violation of the purchase and sale agreement concluded using the electronic shop in accordance with the procedure established by legal acts of the Republic of Lithuania.
7.3. Taking into account Article 8 of the Law on Electronic Signature of the Republic of Lithuania. 3 d the Buyer agrees with the Seller that the confirmation of the Customer’s actions in the e-shop for the access to the e-shop data (identification code) is subject to Article 8 of the Electronic Signature Act. 1 d the legal validity of the electronic signature (i.e., has the same legal validity as the signature in the written documents and is permissible as a means of proof in court). The buyer must keep his / her access to the e-shop data and not to disclose it, ensure that the data is known only to him and the data is used only by himself, not transmitted and otherwise not make it possible for other persons to access or use those data. In case of suspicion that the login data may have been discovered by another person, immediately inform the Seller and report any violation or disclosure of the access to the e-shop data. All actions performed using the Buyer’s Identification Code are deemed made by the Buyer and the Buyer assumes full responsibility for the consequences of such actions.
7.4. The Seller is not liable for the information provided on the websites of other companies, even if the Buyer goes to these websites through the links in the Seller’s online store.
7.5. The seller is not responsible for the fact that the goods depicted in the e-shop in their color, form or other parameters do not correspond to the actual size of the goods, forms and colors due to the characteristics of the monitor used by the Buyer.
7.6. In the event of damage, the damaged party will reimburse the other party for direct damage caused by her fault.
8. Sending information
8.1. The buyer sends all messages and questions on the contact details of the Seller’s e-shop contact page.
9. Final provisions
9.1. Buyer and Seller agree that all information contained in the Seller’s Online Store website (including, but not limited to, these Rules, information about the Seller, the offered goods and services and their properties, the Purchaser’s right to withdraw from the purchase and sale agreement, the Seller’s maintenance of the item services and guarantees (if any) are deemed to be submitted to the Purchaser in writing.
9.2. All disputes arising out of or relating to the purchase and sale agreement between Buyer and Seller are negotiated. Failing to reach an agreement, disagreements are resolved in accordance with the procedure established by legal acts of the Republic of Lithuania.
Delivery conditions
You can choose a convenient delivery method when ordering online from the available options at a checkout. In Lithuania it is typically to the locker in selected town. In other countries offered delivery option may differ depending on destination and carrier offers at a time of ordering.
Orders typically ship within 1 business day and not later that 3 business days from the time of payment. In Lithuania usual arrival time is next business day.
We only ship the goods after receiving confirmation of payment. Orders placed on weekends or public holidays are processed on the following working day.
Returns and refund
All problems or malicious cases are resolved in accordance with the rules below, in all other cases just contact us and we will resolve it as soon as possible.
These rules are based on the Order of the Minister of Economy of the Republic of Lithuania “Regulations on the sale of goods and the provision of services when contracts are concluded using communications equipment.” From 2001 on August, 17th №. 258.
1. If the buyer purchases a product of inappropriate quality, and the seller does not discuss defects with the buyer, the buyer is entitled to demand from the seller within 14 days from the receipt of the goods:
1.1. Change the product of inappropriate quality for a good quality product.
1.2. Accordingly reduce the price.
1.3. To correct defective goods within a reasonable time.
1.4. To compensate for the costs of repairing defects in the product, if the seller within a reasonable time eliminated the shortcomings of the consumer or third parties.
1.5. Unilaterally terminate the contract of sale and demand a refund of money paid for the goods.
2. The product quality guarantee is established by the seller of the goods.
3. Goods are exchanged or returned at the time of purchase or at another time specified by the seller, which is convenient for the buyer. The buyer submits a written request to the seller stating the defects of the product and one of the requirements of paragraph 1 of these Rules chosen by the buyer. The application is accompanied by a cash voucher or a sales receipt or other confirmation of the sale of the goods from the seller, and a document confirming the guarantee certificate (if the product is sold for a set of quality warranty period).
4. If the buyer does not provide a receipt from the cash register or other confirmation of the purchase or sale of the item issued in accordance with the document confirming this seller, the replacement of the goods or other requirements specified by the buyer in paragraph 1 of these rules shall be performed only with the consent of the seller.
5. In case of disagreement between the buyer and the seller regarding the quality of the goods, the seller, after receiving a written request from the buyer, must contact the State Inspectorate for Non-food Products at the Ministry of Economy (hereinafter – the State Inspectorate for Non-food Products) for no more than 3 working days and after receiving conclusions, submitted in writing, he immediately notifies the buyer.
6. If the seller does not comply with the requirements specified in paragraphs 1 or 5 of these rules, the buyer may apply to the State Inspectorate of Non-Food Products for the evaluation of the quality of the goods, and after receiving written conclusions from the seller to inform the seller.
7. The costs of assessing the quality of the product are paid in the manner prescribed by legal acts.
8. The seller and/or the buyer, if desired, can participate in the evaluation of product quality.
9. Large and heavy goods (weight more than 10 kg) of inadequate quality for the evaluation of quality, modification, repair or refund are borne by the seller unless otherwise provided by the contract of sale. The quality of such goods can also be assessed in the home of the buyer.
10. If the seller proves that the defects in the product were related to the fact that the buyer violated the rules for the use or storage of goods, such goods do not change, free of charge defects are not eliminated and money is not returned.
11. If the buyer does not like the shape, size, color, structure or complexity of the purchased item, he has the right to change it for a similar product within fourteen days from the date of sale of non-food items, unless the seller specifies a long-term perspective.
If the seller does not have suitable goods for the change, the buyer has the right to return the goods to the seller within the period specified in the first paragraph of this paragraph and return the money.
12. The goods specified in clause 11 of these Rules shall be replaced or returned at the time of purchase or at another time specified by the seller, which is convenient for the buyer. The buyer submits a written request to the seller stating his desire. To the application is attached a receipt from the cash register or a receipt for the sale or purchase or sale of another product from the seller confirming it.
13. The buyer may exercise the right established in paragraph 11 of these Rules, if the product has not been used, it is not damaged and has not lost its appearance. Changes in the appearance of the product or its packaging, necessary for inspection of the product, can not be considered as significant changes in the appearance of the product.
14. In the event of a dispute regarding changes in the appearance of the product or damage to the product, the seller must contact the State Inspectorate for Non-food Products in writing and immediately inform the buyer of the results in writing.
Privacy policy
The following PERSONAL DATA PROCESSING RULES define the management of the data:
1. Definitions
1.1. Data controller and website www.audenco.com operator (hereinafter – Data Manager) are UAB “Mikroforma”, company code 123260780, address for correspondence – Sauletekio al. 15, LT-10224, Vilnius, Lithuania, e-mail address – office@mikroforma.net.
1.2. Buyer – a physical or legal person who has acquired the goods in the online store www.audenco.com.
1.3. The rules for the processing of personal data (hereinafter referred to as the Rules) regulate the basic principles of collecting, processing and storing personal data which are used by the Data controller to process the Customer’s personal data.
2. General provisions
2.1. The processing of personal data of the Buyer is determined by the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the collection of such data and these Rules.
2.2. Buyer data is collected for specified and legitimate purposes, processed fairly and accurately.
3. Processing of personal data
3.1. The Buyer agrees that the personal data that he voluntarily places at the time of booking will be processed in accordance with these rules.
3.2. The buyer has the right to access his personal data and the right to request correcting his incorrect, incomplete, inaccurate personal data by writing an email or by calling the Seller. In this case, the Seller must immediately implement the Buyer’s request (within 1 -2 days).
3.3. The data controller recognizes and respects the right to privacy of each Buyer who makes an order in the online store. The data controller collects and uses the Customer’s personal data (name, first name and last name, address, telephone number, e-mail address and other information specified in the order of the online store) for the processing of orders for goods or services, or for the performance of other contractual obligations assumed. The customer may express his/her consent/disagreement with the order regarding the use of his or her personal data for direct marketing purposes. He does this by marking (I agree to use his / her personal data for direct marketing purposes) or without checking (not agreeing). Our outbound newsletters have the ability to opt-out of the newsletter (at the end of the newsletter there is a choice: “to refuse – when a customer clicks on the newsletter no longer receives a receipt”).
3.4. The Data controller undertakes not to disclose Customer’s personal data to third parties, except Data controller’s partners, who provide delivery services or other services related to the proper fulfillment of the Customer’s order. In all other cases, the Customer’s personal data may be disclosed to third parties only in accordance with the procedure provided for in the legal acts of the Republic of Lithuania.
3.5. Personal data is processed using secure means to protect this data against unauthorized destruction, disclosure or other unlawful acts.
3.6. Personal data who have agreed to use their data for direct marketing purposes are stored in an active database and used for direct marketing purposes until they are individually requested to be removed.
4. Rules change
4.1. The Data controller has the right to amend the Regulations partially or completely by announcing this in the Internet shop.
4.2. The amendments or amendments to the rules come into effect from the day of their publication, i.e. y from the day they appear on the online store.
4.3. If the Buyer does not agree with the new version of the Rules, he/she has the right to cancel it in writing.
4.4. If after the Replenishment or replacement of the Rules the Buyer continues to use the services provided by the Internet-shop, the Buyer is deemed to accept the new version of the Rules.
5. Submission and transmission of information
5.1. All communications relating to the processing of personal data are provided to the Data Controller by e-mail or by post.
5.2. The response is submitted by the controller in the same form as the message or claim was received.
6. Cookies
6.1. Using statistical website data:
6.1.1 We are constantly improving our website, aiming to make it as simple and convenient as possible. In order to improve our website, we need to know which information is most relevant to our site visitors, which countries and cities our site is visiting, how often visitors return, what browser they use, on what devices the site is being read, and so on. We collect this information using the Google Analytics tools that allow you to capture and analyze the statistical data that your site uses. You can learn more about Google Analytics and the information that these tools allow you to collect from here – https://support.google.com/analytics/answer/6004245?hl=en.
You can use the Google Analytics opt-out browser add-on if you want Google Analytics Tools to not capture information about your web browsing.
6.2. A cookie is a small text document with a unique identification number that is transmitted from a website to a personal computer in order to distinguish between a personal computer, a browser type and a person’s activity on the Internet. A unique number identifies a person’s browser each time a person visits the website. Cookies do not allow you to remember personal information (such as a person’s name and address). Websites use cookies to track statistics, such as the number of visits to the website, and traffic. This information is not tied to personal information. A person may disable the use of cookies at any time, but some features of the website may not work or function properly without cookies.
6.3. The types of cookies we use
6.3.1 Our website uses the necessary cookies (filtering settings, login memories, and others) that provide or facilitate the use of the site, functional cookies and analytic cookies that are recorded with Google Analytics, Google Inc. (“Google”) provides a web analytics service to help you analyze the use of this website. Also, our website may use third-party cookies when you contact us via email, through banners or when you visit our site. Analytical cookies allow us to identify and count the number of visitors, see how visitors move on the site during its use. This information helps improve the functioning of the site. Cookies received by you about your use of this website are protected by Google. Google may transfer information collected by Google Analytics to third parties when required by law or when third parties handle information on behalf of Google.
6.4. Use cookies
6.4.1 Our site uses cookies to improve your browsing and experience on our site, learn about the behavior of our site users, analyze traffic, improve our site. Cookies are used for no more than what is necessary to achieve the stated goals.
6.4.2 For the creation of a shopping cart (for the main activity of the site). By using the website, a customer may be required to register for the purpose of ordering the goods. In this case, the customer is required to provide personal data (such as a name, email address, telephone, etc.). The Company has the right, at its own discretion, to use all the information and data provided by the person by submitting a registration or other means in all legal ways. The cookie for the cart builder is created when the user loads the goods into the basket and is deleted when the user closes the (opens) the site window (closes the session).
6.5. To avoid cookies:
6.5.1 If you prefer, you can change your browser settings in order to inform you about the activation or updating of the cookie, and to allow you to select allowed or prohibited cookies to block them. To learn more about cookies, such as how to manage or delete cookies, visit www.allaboutcookies.org.
6.6. Change the rules
6.6.1 We reserve the right to change the terms of use of Cookies. Notice of changes or additions and the latest version of the Cookie Use Rules will be posted on our website.
6.7. No personal customer data is stored with the help of cookies.
6.8. Information is not provided to any third parties when the required cookies are recorded.
If you have any questions, please contact us as per “CONTACT” section of this website.
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